Issue AI for Jira

AI-powered Jira issue creation, improvement, and subtask generation — directly inside Jira Cloud.

by Cloudox · Version 2.0

Overview

Issue AI helps teams create, improve, and break down Jira issues using the latest AI models. Start from a reusable template or a plain-language prompt, and turn rough input into clearer, more structured Jira issues.

🤖

AI Issue Creation

Describe in plain language, get a structured Jira issue

✨

Issue Improvement

Improve titles, descriptions, and completeness of existing issues

📋

Subtask Generation

AI suggests subtask breakdowns with type labels

Getting Started

1. Installation

Install Issue AI from the Atlassian Marketplace. The app will appear in your Jira Cloud site after installation.

2. Configure AI Provider

Navigate to Apps → Issue AI — Settings in Jira:

Enable AI by toggling AI Enabled to On
Select your AI Provider (OpenAI, Google Gemini, or Anthropic Claude)
Enter your API Key from the provider's dashboard
Choose a Model that fits your needs
Click Save

3. Create Your First Template

In the same Settings page, scroll to Template Management:

Click Add Template
Give it a name (e.g., "Bug Report")
Select the issue type (Bug, Story, Task, or Epic)
Define the template structure and fields
Optionally scope it to specific projects
Save the template

Features

AI Issue Creation

Create new Jira issues using AI. Navigate to a project and click Issue AI in the sidebar:

Select a Template — Choose from your configured templates
Describe the Issue — Write a brief description in plain language
AI Generates Content — Summary, description, acceptance criteria, repro steps
Review & Edit — Preview the generated issue and make changes
Create — Issue is created in Jira with one click

Issue Panel — Improve Existing Issues

Open any existing Jira issue and find the Issue AI panel on the right side. It provides three AI features:

🏷️ Improve Title

Get 3 AI-generated title suggestions based on the current issue content. Click any suggestion to apply it instantly.

📝 Improve Description

AI rewrites the description for clarity and completeness. It also detects missing fields and provides a confidence score for content quality.

📋 Suggest Subtasks

AI generates subtask breakdowns with type labels (analysis, implementation, testing, documentation, deployment). Create subtasks directly from the suggestions.

Supported AI Providers

Issue AI supports three major AI providers. Choose the one that best fits your team:

Provider	Recommended Models	Best For
OpenAI	GPT-4.1 Mini, GPT-4o	Best overall quality
Google Gemini	Gemini 2.0 Flash	Fast and cost-effective
Anthropic	Claude 3 Haiku, Sonnet	Safety-focused, nuanced writing

You can switch providers anytime from Admin Settings — no migration needed.

Admin Configuration

Only Jira administrators can access Issue AI settings. Navigate to Apps → Issue AI — Settings.

Setting	Description
AI Enabled	Toggle AI features on/off for the entire site
AI Provider	Choose between OpenAI, Google Gemini, or Anthropic Claude
API Key	Your provider API key (stored encrypted in Forge KVS)
AI Model	Select the specific model to use
Max Tokens	Maximum output length for AI responses (default: 4096)

Template Management

Templates define the structure and format for different issue types. Create templates for common patterns your team uses.

Template Features

Issue Type — Associate templates with Bug, Story, Task, or Epic
Project Scoping — Limit templates to specific Jira projects
Activate/Deactivate — Control which templates are available to users
Template Content — Define the structure including sections, fields, and formatting

Getting API Keys

OpenAI

Go to platform.openai.com/api-keys
Click "Create new secret key"
Copy the key and paste it into Issue AI settings

Google Gemini

Go to aistudio.google.com/app/apikey
Click "Create API key"
Copy the key and paste it into Issue AI settings

Anthropic Claude

Go to console.anthropic.com/settings/keys
Click "Create Key"
Copy the key and paste it into Issue AI settings

Security & Privacy

Issue AI is built with security as a top priority:

Minimal Data Sent — Only the content required for the requested AI action is sent to the configured provider. Attachments, comments, and unrelated Jira data are never sent.
Encrypted Storage — API keys are stored encrypted at rest using Atlassian Forge Key-Value Store (KVS)
No Data Retention — AI responses are transient and never permanently stored
Admin Control — Admins can disable AI with one click at any time
Built on Forge — Runs on Atlassian's trusted cloud platform with sandboxed execution
Minimal Permissions — Only read:jira-work, write:jira-work, and storage:app

Troubleshooting

Error	Solution
API key is invalid or expired	Go to Settings → AI Configuration and enter a valid API key
Rate limit reached	Wait a moment and try again. Too many requests in a short time.
API quota exceeded	Check your billing dashboard and upgrade your plan if needed
Model not available	Select a different model in admin settings. The current model may have been deprecated.
Content blocked by safety filters	Rephrase your content and try again
AI provider temporarily unavailable	The AI service is temporarily down. Wait a few minutes and retry.

Frequently Asked Questions

Do I need my own API key?

Yes. Issue AI connects to your own AI provider account. You need an API key from OpenAI, Google, or Anthropic. This means you have full control over costs and usage.

Which AI provider should I choose?

OpenAI (GPT-4.1 Mini) offers the best balance of quality and cost. Google Gemini is the most affordable. Anthropic Claude is the most safety-focused. You can switch anytime.

Is my data safe?

Only the text you type is sent to the AI provider. Existing issues, attachments, comments, and user data are never shared. API keys are encrypted at rest.

Can I use Issue AI without AI (template-only mode)?

Yes. Admins can disable AI and use Issue AI purely as a template management system for standardized issue creation.

How much does the AI cost?

Issue AI itself has its own pricing plan. AI provider costs are separate and depend on your usage. For example, OpenAI GPT-4.1 Mini costs approximately $0.001 per issue generation.

Support

Need help? We're here for you:

Email: services@cloudox.de
Issue Tracker: Report a Bug
Privacy Policy: View Privacy Policy
Terms of Service: View Terms

Issue AI for Jira · Built by Cloudox